Pre-Contractual Information and Distance Sales Agreement

A.1 Seller / service provider

A.2 Main characteristics of the service

A software service delivered over the internet (SaaS): AI-powered generation of ad creatives (scripts, images, videos, voice-overs, copy) from a product or website link; publishing, measurement and optimisation on the advertising and social media accounts connected by the Buyer. Usage is measured in credits; the credit amount and capabilities of each plan are shown on the pricing page and on the purchase screen. There is no delivery of physical goods. Ad spend paid to advertising platforms is not the subject of this agreement and is charged separately by the platform.

A.3 Total price, taxes and payment

The price is the amount shown on the purchase screen. Prices include 20% VAT. The total you see at the payment step is the amount that will be charged; there are no additional shipping, delivery or other costs.

No payment provider is configured in this installation, so no sales are being made. Your card details are not seen or stored by Satıcı; they are transmitted directly to the licensed payment institution. The Seller is informed only of the outcome and amount of the payment and the transaction reference.

A.4 Term, renewal and termination

Subscription plans are offered in monthly periods and renew automatically at the end of each period using the same payment method until the Buyer cancels. The Buyer may cancel the subscription from the panel at any time; cancellation takes effect at the end of the paid period. Until that date the service and remaining credits can continue to be used; after that, access to the service and the remaining credits are closed. Details: Cancellation, Withdrawal and Refund Policy.

A.5 Performance

The service is performed instantly in electronic form: upon confirmation of payment, the plan's capabilities are unlocked and the credits are added to the account.

A.6 Right of withdrawal

Under the Distance Contracts Regulation, Art. 15(1)(ğ), there is no right of withdrawal for contracts for services performed instantly in electronic form. By completing the payment step, you accept that you consent to the instant performance of the service and that you are aware that, for this reason, you have no right of withdrawal.

A.7 Complaints and objections

You can submit complaints via the in-panel support form. In disputes, you may apply, within the monetary limits announced by the Ministry of Trade, to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) at your place of residence.

Article 1 — Parties

Seller: Satıcı, whose identification details are set out in A.1. Buyer: the individual or legal entity that opens a 14ads account and completes the payment step; the Buyer's name, address and contact details are those provided in the account registration and at the payment step.

Article 2 — Subject

The subject of this agreement is to set out the rights and obligations relating to the Seller's provision, in electronic form, of the plan purchased by the Buyer (A.2) and the payment of its price. The general rules on the use of the service are set out in the Terms of Service and Service Agreement, which form an integral part of this agreement.

Article 3 — Seller's obligations

• To provide the plan upon confirmation of payment and in accordance with the characteristics stated in the preliminary information.
• To issue the invoice for the payment as an e-Archive invoice (e-Arşiv fatura) in accordance with tax legislation and send it to the Buyer's registered email address. The receipt shown by the payment institution does not replace the invoice.
• To process the Buyer's personal data in accordance with the KVKK Privacy Notice and not to store card details.

Article 4 — Buyer's obligations

• To pay the price and to keep registration and billing information accurate and up to date.
• To use the service in accordance with the Terms of Service, the law and the policies of the advertising platforms the Buyer connects.
• To check the content of published ads and to pay ad spend directly to the platform.

Article 5 — Renewal, cancellation and refunds

The subscription renews automatically at the end of each period until cancelled. Cancellation takes effect at the end of the paid period; use continues until the end of the period, after which access and remaining credits are closed. Amounts paid are non-refundable; duplicate/erroneous charges and cases required by law are reserved. If a renewal payment cannot be collected, a grace period of 7 days applies.

Article 6 — Force majeure

Neither party shall be held liable for its obligations for the duration of events beyond the parties' control (natural disasters, war, cyber attacks, infrastructure or provider outages, decisions of public authorities).

Article 7 — Disputes

Turkish law applies to disputes arising from this agreement. Consumers may apply to the Consumer Arbitration Committee within the monetary limits, and to the Consumer Court above those limits.

Article 8 — Entry into force and retention

This agreement is concluded when the Buyer completes the payment step. The text of the agreement is kept accessible at this address and, at the Buyer's request, is provided on a durable medium (email). The Seller retains the preliminary information and agreement records for the period required by law. Changes made to the text after the agreement is concluded do not apply to past sales.