Cancellation and Refund Policy

1. Cancelling your subscription

• Cancellation is made by the account owner from the subscription screen in your panel. No reason is required and no additional fee is charged.
• For subscriptions paid through iyzico, the cancel button is in the panel; for subscriptions paid by card (Stripe), the “Manage subscription” button opens the payment provider's secure management page.
• After cancellation, no charge is made for a new period.
• Cancellation takes effect at the end of the paid period. This date is shown on the subscription screen and is communicated to you together with the cancellation confirmation.
• Until the end of the period, you can use all capabilities of your plan and your remaining credits. No new period credits are loaded during this time.
• When the period ends, production, ad publishing, social posting and automatic optimization stop; remaining credits can no longer be used and are not converted into cash. Campaigns managed through 14ads are paused.
• Your campaigns, produced ads and reports remain in your account; you can continue at any time by purchasing a plan again. Deleting your account and data entirely is a separate process (see the Privacy Policy).

2. Refunds

The Service is a digital service that becomes available as soon as payment is confirmed and is performed instantly in electronic form. Therefore, fees paid for plans and credits are not refunded; leaving part of a period unused, not spending your credits, or cancelling in the middle of a period is not a ground for a refund.

The following are exceptions to this rule:

1. Duplicate or erroneous charges: If you are charged more than once for the same period, charged for a subscription that has been cancelled, or charged an amount different from the amount shown, the excess amount collected will be refunded.
2. Cases required by law: The rights granted to consumers by Law No. 6502 on Consumer Protection and related legislation that cannot be excluded by contract, such as where the Service cannot be provided at all for a reason attributable to 14ads, are reserved.

Ad Spend paid to advertising platforms is not collected by 14ads and therefore cannot be refunded by 14ads; requests regarding it must be directed to the relevant platform.

Restoring the credits of a failed production to your account as credits is not a refund of fees; this happens automatically and is shown in your credit ledger.

3. Statutory right of withdrawal

In distance contracts, consumers generally have a right of withdrawal within 14 days. However, under the Distance Contracts Regulation, Art. 15(1)(ğ), the right of withdrawal cannot be exercised for contracts relating to services performed instantly in electronic form and intangible goods delivered instantly to the consumer. You acknowledge that at the payment step you consent to the instant performance of the Service and that you are aware you therefore have no right of withdrawal. Details: Distance Sales Agreement.

4. If a payment fails

If a renewal payment cannot be collected, your access does not end the same day; a grace period of 7 days applies, a reminder is sent and you can update your payment method. If payment still cannot be collected at the end of this period, the subscription ends and the end-of-period rules in Section 1 apply. No fee is requested for a period that was not collected.

5. How to apply

For duplicate/erroneous charges or statutory claims, you can apply through the support form in the panel, stating your account's email address and the date of the payment concerned. Applications are concluded within 14 days at the latest. Approved refunds are made to the original payment method (the same card); the time it takes for the amount to appear on your card depends on your bank.

6. Seller

7. Complaints

For disputes that cannot be resolved, consumers may apply to the Consumer Arbitration Committee or the Consumer Court at their place of residence, within the monetary limits announced each year by the Ministry of Trade.